Terms and Conditions | Zad Al-Asalah Store

1. Introduction and Acceptance of Terms

Your use of the Zad Al-Asalah store or completion of any order constitutes your explicit and full agreement to these Terms and Conditions.
If you do not agree with any part of these terms, please refrain from using the store.

2. User Account and Registration

Customers agree to provide accurate and complete information during registration or checkout (name, address, mobile number, and email).
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

3. Products and Pricing

We strive to display product details and images as accurately as possible; slight variations in color tones or packaging may occur.
All displayed prices are in Saudi Riyals (SAR) and include Value Added Tax (VAT), where applicable.
The store reserves the right to update product prices or promotional offers at any time without prior notice. The price displayed at the time of checkout applies.

4. Orders and Cancellation

An order is considered confirmed once payment is completed or an order confirmation notification is received.
The store reserves the right to cancel an order under specific circumstances (such as out-of-stock items, unintended pricing errors, or unverified payment details), with a full refund issued to the customer.
Customers may request order cancellation prior to the order entering the fulfillment or shipping stage.

5. Payment and Security

We provide secure, certified electronic payment methods (Mada, Credit Cards, Apple Pay, and others).
Customers agree to use payment methods they are legally authorized to operate.

6. Shipping and Delivery

Orders are shipped via authorized logistics partners to the address provided during checkout.
Estimated delivery times depend on the destination city and courier operating schedules. The store is not liable for delays caused by circumstances beyond our control or inaccurate address information provided by the customer.

7. Returns and Exchanges

All purchases are subject to our Return and Exchange Policy, detailed on its dedicated page in compliance with Saudi e-commerce regulations.

8. Intellectual Property Rights

All content on this website (including logos, text, images, designs, and trademarks) is the exclusive property of Zad Al-Asalah Store and may not be copied, reproduced, or used for commercial purposes without prior written consent.

9. Limitation of Liability

The store is not liable for any damages resulting from product misuse or use contrary to intended guidelines.

10. Amendments to Terms

The store reserves the right to update or modify these terms at any time to reflect operational or regulatory changes. Modifications become effective immediately upon being published on this page.

11. Governing Law